ocr: aran - s Hom do: OMELMINZIAI - - A - Aah - E2e EUEHTEGE - - atsosut Snogee DPCSRgZMsT - - WTA - a uage XSIEKSUMRDIN - - B 1 : - MRRANPr - A - Uastowe BYite esice ds . - - - - - - Rescue ues agent technology today and plans to use tools and technologies such as rulesi decision-trees, case-based reasoning, and auromated leaming systems. These systems extrast information from e-mas messages or text descriptions of the problem, and ask both the usero and the user's PS questions to determine a solution.